Refund Policy
Son güncelleme: 24 Nisan 2026
This page sets out the refund conditions for subscriptions and energy packs sold on xloji.com.
Within 14 days, for unused energy
If you request a refund within 14 days of purchase and the package has not been used, you are entitled to a full refund. If it has been partly used, the refund is proportional to the remaining energy.
How to request a refund
- Send a refund request to [email protected].
- Include your account email address and order number (if available).
- We respond within 1–3 business days.
- Approved refunds are credited back to your card through our payment partner within 5–10 business days.
What is not refundable?
- Already consumed energy units (AI chatbot calls, consumed API operations).
- Remaining energy in accounts suspended due to abuse (spam, phishing).
- Requests made more than 14 days after the purchase date.
Merchant of Record
Because payments are processed by our payment partner acting as the Merchant of Record, refunds are issued through its system. Tax and invoice compliance is handled by our payment partner. Refunds are based on the amount invoiced to you.