Refund Policy
Son güncelleme: 24 Nisan 2026
Packages used on Multisite are sold through myenergypool.com. Refund conditions are also governed there; this page provides a summary.
Within 30 days, for unused energy
If a refund request is made within 30 days of purchase and the package has not yet been used, you are entitled to a full refund. If partial use has occurred, a refund proportional to the remaining energy will be considered.
How to request a refund
- Send a refund request to [email protected].
- Include your account email address and Paddle order number (if available).
- We respond within 1–3 business days.
- Approved refunds are credited back to your card through Paddle within 5–10 business days.
What is not refundable?
- Already consumed energy units (AI chatbot calls, consumed API operations).
- Remaining energy in accounts suspended due to abuse (spam, phishing).
- Requests made more than 30 days after the purchase date.
Paddle Merchant of Record
Since Paddle is the registered merchant, refund processing is handled through the Paddle system. Tax and invoice compliance is ensured by Paddle. You will receive a refund based on the amount invoiced to you.