Career· 4 modül
How to Build a Persuasive Sales Scenario in a Call Center?
Learn how to establish a strong opening while making phone sales in a call center, skillfully address objections, and achieve a convincing close without pressure.
Bu kursta neler öğreneceksin?
- Ability to structure a sales conversation as opening-need-presentation-closing
- Ability to provide ready and respectful answers to the most common objections raised by customers (price, time, trust)
- Ability to create a closing sentence that allows the customer to make their own decision comfortably, without pressure
- Ability to evaluate one's own performance after a conversation using simple metrics
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Kurs içeriği
- Opening: Building trust in the first 15 seconds
- The scenario is a branching flow: identifying needs and presentation
- Handling objections and setting clear boundaries
- No-pressure closing and self-assessment
Bu kuruldaki uzmanlar yapay zekâ canlandırmasıdır; görüşleri bilgilendirme amaçlıdır, profesyonel danışmanlık yerine geçmez.