Frequently Asked Questions

BusinessBot Pro by xloji.com is the AI-powered business management and customer assistant product of the **xloji.com** platform. xloji.com is the umbrella brand (a platform and marketplace where anything/anyone can publish); BusinessBot Pro is its business-management product. It enables the business owner to manage their business with AI; a chatbot that answers customers is a secondary value. The platform operates under the xloji.com brand, run by Ajans Medialine.

The platform is industry-agnostic; it can be used in many sectors such as restaurants, hotels, hair salons, clinics, real estate and the like. The owner selects their own industry and turns modules on or off as needed. This way, menu names and features are adapted to the type of business.

No. The primary value is AI-driven business management; the customer chatbot is a secondary feature. The platform primarily helps the business owner manage their business.

There are two entry points: the Telegram bot and the web panel (businessbot.pro). The same person can log in from both Telegram and the web; what they see depends on the permissions they hold.

Yes. Menu names and modules can be turned on or off by the owner. This lets you tailor the interface to your own business and industry.

You register via Telegram at businessbot.pro. No password or email is required; your identity is verified through My Energy Pool (MEP).

Register → select your industry and enable modules → create a bot via BotFather and enter the token into the wizard → add content (menu/catalog, knowledge base, documents) → if you wish, add the chatbot to your site with a single-line embed code.

There is also a manual/turnkey sales option. The field team adds you to My Energy Pool (MEP) and loads energy, so they do the setup on your behalf.

During setup you can add content such as a menu/catalog, knowledge base and documents. This content is used both to help the AI manage your business and to give customers accurate answers.

Send the /newbot command to @BotFather on Telegram. Then choose a name and a username for the bot (the username must end in "bot"). BotFather gives you a token (example: 123456:ABC...).

You paste the token into the "Bot Token" field in the setup wizard. This step connects the Telegram bot you created to BusinessBot Pro.

The token is secret and must not be shared with anyone. If your token leaks, you can generate a new one with the /revoke command via BotFather.

Customers join the bot via a QR code or link. When they send /start to the bot, they first choose a language, then begin interacting.

Message the @userinfobot (or @RawDataBot) bot on Telegram; the number on the "Id:" line in its reply is your Telegram ID.

The easiest way is to send the staff member an invitation link; this method does not require a Telegram ID. Alternatively, you can link the person manually using their Telegram ID.

No, there is no fixed subscription. The system works on a "pay-as-you-go" basis; each operation consumes a small amount of "energy".

Energy is the single balance spent on operations across the platform. Every operation such as an AI response, reservation, reminder, report and embedding consumes a small amount of energy. This balance is a shared balance valid across all products.

Operations such as AI responses, reservations, reminders, reports and embeddings consume energy. In addition, a small usage-based daily operation fee is also deducted from energy; under the "no work for free" principle, all deterministic operations consume energy.

Energy can only be purchased at myenergypool.com/pricing. Payment is then processed through Paddle.com.

There is no fixed monthly fee; it works on a "pay as you go" model. You first try the platform with free starter energy, then buy an energy package via My Energy Pool whenever you need it. Every operation deducts a small amount of energy from your balance, so the total cost depends entirely on your usage. Current packages and prices are at myenergypool.com/pricing.

The one-time packages (no expiry, balance is permanent) are: - Starter — USD 4.99 (4 million energy) - Plus — USD 24.99 (22 million energy) - Pro — USD 99.99 (95 million energy) - Ultimate — USD 299 (300 million energy) - Business — USD 799 (900 million energy) There are also monthly auto-renewing subscription packages. For the current, full list see myenergypool.com/pricing.

Yes. Every new user receives free starter energy with no card required. Your first purchase also gets extra bonus energy, and monthly subscriptions include a loyalty bonus for regular renewals. Details are at myenergypool.com/pricing.

My Energy Pool is a prepaid shared energy wallet. The energy you buy is pooled into a single balance, and every operation on the platform (AI replies, reservations, reminders, reports, image generation, etc.) spends a small amount of energy from it. One-time packages never expire, and you can top up with a new package anytime. Payment is taken via Paddle.com (Merchant of Record) and an invoice is generated automatically.

Payments are made through Paddle.com; Paddle acts as the Merchant of Record. BusinessBot does not collect or store payment information.

No. New users receive a free starter balance through My Energy Pool (MEP) at registration. This lets you start using the platform without making a purchase.

If your balance runs out, your account is frozen and paid operations stop. In this case you are shown a low-balance warning; to continue operations, you need to load energy.

My Energy Pool (MEP) is the center of identity and energy management. Authentication, password, email verification, energy and refund operations are handled through MEP.

Yes. You can get a full, unconditional refund within 14 days. Refunds are handled by My Energy Pool / Paddle.

A refund is usually completed within 5–10 business days. The process is operated by My Energy Pool and Paddle.

You can start your refund request by emailing [email protected]. You can find the details on the businessbot.pro/refund page.

It is an AI assistant that automatically answers customers based on your business's own data. It relies only on the information you upload (RAG). It works as the same assistant on both your website and Telegram.

You just paste a single-line embed JavaScript code into your site. No developer or technical knowledge is required; once you add the code, the widget appears automatically.

No, the bot answers only based on your business's own data (RAG architecture). It is designed not to fabricate information on topics that are not in your knowledge base.

There are two modes: "float" mode appears as a chat bubble in the bottom right or left corner; "inline" mode embeds the widget directly into the page.

Yes. You can customize the color, font and size, corner roundness, width and height, welcome message, bot name and quick reply buttons.

They are ready-made question buttons that the customer can select with a single tap. By adding frequently asked topics as buttons, you quickly guide the customer without them having to type.

The widget sends the page the customer is on to the system, and RAG first searches within that page's content. This way, whichever page the customer is on, they get more accurate answers related to that page.

Yes, there is a 👍/👎 rating option below each answer. This feedback helps you make your knowledge base more accurate over time.

There is a banned-words list, session-ending keywords and a daily token limit per session. These filter out inappropriate content and limit excessive or malicious use.

It is when a real agent enters an ongoing conversation with the bot and corresponds directly with the customer. When the bot falls short or in a sensitive situation, a human can step in.

It is when the widget appears entirely under your own brand without showing the BusinessBot Pro brand. White-label is offered in the higher-tier plan.

You set it up via Telegram. The AI generates questions for you, you answer them, and the system turns these answers into an FAQ.

The AI generates questions for the owner → the owner answers → the AI expands the answers into an SEO-friendly FAQ (title, body, keywords) → the owner approves → the content is embedded and published, and appears as an FAQ on the site.

Yes, in addition to the AI Q&A flow, document upload is also possible. The documents you upload are included in the knowledge base.

RAG ingest (adding data) and retrieval (fetching relevant content for a query) operations are billed as an embedding fee with a 5x multiplier.

You can upload PDF and Word documents. The text in these documents is processed and added to the knowledge base.

By providing your website's URL or sitemap, you can have your site crawled. The system retrieves the content from the pages and incorporates it into the knowledge base.

The text is first split into chunks, embedded with an advanced embedding model, and indexed in a pgvector database. This way the bot can find the relevant chunks and generate answers.

Yes, automatic re-crawling runs at regular intervals; the up-to-date content on your site is reflected in the knowledge base.

If auto_approve is enabled, RAG becomes active immediately when data is uploaded. If it is disabled, admin or owner Q&A approval is required before the content can be used.

It includes sections such as News, Reviews (customer comments), product/menu, reservation form, and pages. These are served on the xloji.com infrastructure.

Yes, the site is PWA-compatible; visitors can install the site on their phones or computers as an app. No separate app store is required.

Yes, a custom domain can be connected; your site goes live with an address belonging to your own brand.

These sections display the latest 10 items, and the rest are accessed via numbered pagination (1, 2, 3 … Last).

Yes, tags and categories can be added to news and products; the infrastructure for this is in place. This helps organize and filter content.

Yes, the bot prompts the customer to choose a language the moment /start is used and continues in the preferred language. The language preference is stored for 90 days.

If a language outside the supported ones is requested, the interface falls back to English, not Turkish. English is the default fallback language.

Yes, the language selection can be changed later; the customer can switch to a different supported language at any time.

Reservations can be taken both through the Telegram bot and through the form on the website. Both channels use a shared database, so all reservations are collected in one place.

No, reservations work on an area (zone) basis rather than a table basis. The customer selects a zone within the business rather than a specific table.

Yes, when a new reservation is created, the business owner is notified instantly. This way the owner does not miss the reservation.

Yes, the site form works with a cross-origin public API. Even if the form is embedded on the business's own site, the reservation reaches the shared system securely.

Yes, a reminder can be scheduled for a reservation; an automatic reminder can be sent to the customer as the reservation approaches.

The calendar is for the business owner. The owner can add and manage events on their own calendar.

Multiple reminders can be added to an event; for example, you can set a reminder both one day before and one hour before.

Conflicting events are flagged with a 🔴 mark; this way you immediately notice the time conflict.

Times are shown according to the business's time zone (business_info). The calendar works according to your business's local time.

Times are entered in SS:DD format, for example 14:30.

The system scans reminders every 60 seconds (with Celery); a reminder that is due is triggered within one minute at the latest.

They are recurring reminders sent to the customer. They are set up with the customer's consent (opt-in) and sent automatically at certain intervals.

Yes, reminder plans work on an opt-in basis; the customer must give consent first. This prevents unsolicited messages.

No, they are multi-media; they can send reminders containing text or media.

In two ways: absolute time (a specific date/time) or record-relative timing (a certain period after a record is created).

The ask-the-owner chat bridge kicks in; the customer's question is forwarded to the business owner. This way an automatic reminder turns into communication when needed.

Each reminder sent uses energy (pay-as-you-go).

Yes, the customer can opt out whenever they want.

Win-back (re-engaging lost customers), birthday celebration, drip (drip campaign sequence), referral/recommendation, off-peak slot filling, and weekly-AI campaign.

It aims to re-engage lost customers who haven't visited for a while; it reaches out to the customer again to encourage them to return.

It sends a celebration message on the customer's birthday; it is a way to build a connection with the customer.

It is a drip message sequence sent to the customer in a specific order and timing; the messages are delivered gradually at scheduled intervals.

It is used to attract customers to the business's non-busy hours.

It is a weekly campaign prepared by artificial intelligence; the AI creates the content, so you don't produce content from scratch every week.

Yes, automations can be enabled and their text edited, and all of them are under the owner's supervision. You review the content before it is sent.

In two modes: A) a persistent chat between the customer and the business, and B) a social room (temporary/ephemeral).

It is accessed from the /chat page on the website; there is also a Telegram bridge.

Moderation and rate-limiting are applied in the chat; spam and abuse are kept under control.

No, venue chat messages are free; no energy is deducted.

The owner receives a new message notification; the owner can also reply with media via Telegram.

The brochure is generated with AI via Telegram. You provide a photo and text, and the AI turns them into a brochure.

The brochure is created with an advanced image-generation AI.

Yes, the brochure can be edited iteratively; if you don't like the result, you can request changes again.

Since the brochure is an image generation (ai_image_gen), its cost deducts energy with a multiplier; image generation spends more energy than a standard operation.

The Cash Register is a deterministic form that lets you keep records of collections, payments, and deferred transactions. It does not use artificial intelligence. It is located under "📒 Accounting" in the main menu.

You can keep records of collections (incoming money), payments (outgoing money), and deferred transactions. Each transaction is stored as a ledger_entries record.

Yes, amounts can be entered including cents in the Cash Register; for example, 1500 or 1500.50.

The balance is shown on the Cash Register screen; you can update records with the "collect" or "mark-as-paid" actions.

It is a module that lets you track receivables and payables on a per-person basis. You track separately how much you owe to or are owed by each person. It is located under "📒 Accounting".

Yes, the Current Account is independent of the Cash Register. The Cash Register keeps the general collection/payment flow; the Current Account tracks per-person receivable-payable balances.

Yes, a PDF statement is generated and can be shared via an R2 share link.

The due date is entered in DD.MM.YYYY format; for example, 15.07.2026.

It is a simple document and note store that works on a flat single-record logic. You add and query records with save_record/query_records. It appears in the menu as "📁 My Documents".

You can upload any type of file: PDF, image, video, zip, rar, ppt and similar formats are supported.

Yes, vision OCR kicks in for images; the AI can read the image and understand the text within it.

You add it by entering a name, description and price; your product is then listed in your menu.

Menu and product prices are entered as whole-number TL, without cents; for example, 150 (not 150.00).

Yes. You can set names by radio selection from a ready-made multilingual list, or you can enter your own custom name.

Yes, you can toggle the menus you don't use on and off; your interface stays clean.

You can select the sector from the Telegram settings or during the web onboarding process.

It generates a QR code for your customers to join the bot. By placing this code on a table or in a window display, you make it easy for customers to connect.

Yes, you can define a coupon code and an associated discount; for example, HOSGELDIN10 → 10% discount.

No, customer reviews first go to the owner; they are published only after you approve them (moderation).

Yes, all uploaded media is scanned with AI (content moderation); this applies to everyone, including the owner, and is the platform's self-defense.

It is a Team & Organization Management module that brings the business's management and task hierarchy into the Telegram bot. It is a simplified version of the user's separate project, Vezir.pro. It combines the organization chart, the task cycle, AI debrief, instruction/approval flows, shifts/leave and organizational memory into a single bot.

For business owners to digitally manage their team and management hierarchy. The owner builds the tree; staff members see the "My Profile" menu, and if they are a manager, the "My Team" menu, according to their role.

The chart is built by the business owner; it can be at most 6 levels deep (owner → general manager → HR/accounting → their subordinates).

Each node represents a position holder: title, person's name, job description, shift information and debrief focus questions.

Two methods: a single-use link (?start=staff_code) is sent and the person is linked when they tap Start; or the person's Telegram ID is entered manually.

No, the link is single-use; it is consumed once the person taps Start.

Their subordinates are automatically moved up one level; the integrity of the hierarchy is preserved.

The owner defines them; for each task, a title, description, repeat days and time are entered.

The Celery system scans every minute; when the defined repeat day and time are reached, the task is sent to the staff member with buttons.

With buttons: ✅ Done, ⛔ Couldn't Do, or ✍️ Note (text + photo). Any type of file, such as PDF/zip/video, can also be attached to the task result.

Each task delivery uses energy (pay-as-you-go).

It is the heart of the module. Every day, the model asks the staff member about their day through an open-ended conversation ("how was today? any missing supplies? a faulty tap? anything you struggled with?"). The goal is to surface the real state of the day through a natural conversation.

It starts from the relevant node's job description and the owner's focus questions; it asks at most 1 follow-up question.

A summary; a list of issues (for each issue: category, severity, recommended action, target role); workload and morale.

supplies, breakdown, staff, safety or other.

low, medium, high and critical.

The AI instantly escalates the critical issue to the business owner via DM; it flags the others in the daily report.

It is done at each node's debrief time; a 3-hour tolerance is allowed.

Each AI debrief uses energy (pay-as-you-go).

Yes, any type of file attachment (PDF/zip/video) can be used both in the task result and in the debrief.

It is a top-down flow; the owner/manager sends instructions to their subordinates. It can contain text and any type of file.

"only this person" or "this person + their subordinates" can be selected; with the second option, the instruction reaches the entire sub-tree.

With "Request Approval/Permission from Above", they send text and a file (e.g. a petition PDF); the request goes to the upper manager/owner as Approve/Reject, and the decision is relayed back.

Debrief issues + task results + shift summary are summarized with AI. The owner sees the org-wide report, and managers see their own sub-tree.

On demand (on-demand button) instantly, or automatically every day at 21:00 (TR time).

With the "Start Shift" and "End Shift" buttons. The start time is used as the reference for detecting lateness.

The shift start time is compared with the shift_start defined on the node; a 10-minute tolerance is granted, and any entry beyond it is marked late.

If shift_start is empty, the person is treated as flexible/free-schedule and no lateness check is performed.

The owner uses "Grant Leave" to enter a single day or a date range plus a reason; the person on leave receives a notification.

No, the system is leave-aware; task and debrief scans skip the person on their leave days.

It is messaging among everyone within the organization (everyone↔everyone). It can contain text and files, and can be replied to.

A manager opens it: question, choices, an "Other?" option, anonymous/named preference, and scope are set; voting is done with choice buttons and the result is displayed.

It is a persistent record system operating on the principle "humans forget, AI does not." All org traffic (instructions, approvals, messages, task results, debriefs, polls, late entries, leave) is stored permanently.

They are always kept for audit and legal purposes; this record is independent of AI access (the data is stored even when AI is turned off).

No, AI access is subject to owner approval and is OFF by default. When enabled, staff receive a KVKK notice and a "conversations are being monitored" warning.

It is a feature for asking the organization memory questions in natural language (Q&A) (e.g., "who said to clean the pool, and was it done?"). The owner can query all records; managers can query their own sub-tree.

No, absolutely not. The organization RAG is isolated; org data is completely separate from customer-facing data.

It is a tool that, given a goal, produces a DATE-ORDERED plan from the context of the sector, organization, and team; it is refined through chat and, once approved, moves to execution.

The items in the plan are assigned to the relevant staff as one-time tasks. The AI can also perform web research for the items.

The founder (the business owner and the first person to launch the web) has all permissions; their position is immutable and above everyone.

Founder (all permissions, immutable), Co-owner (almost full permission, there can be more than one), and Staff (minimal). The owner sets the permission granted to each person individually.

No; even though a co-owner has almost full permission, they cannot remove the founder.

Deleting the business, transferring ownership, co-owner/permission management, and billing. These belong solely to the founder.

For each person, the owner specifies which module they can access and which operation (view/edit/delete) they can perform in that module, as well as whether they can enter the web panel (the "Web" column), one by one.

The edit and delete permissions in that module are also automatically turned off; viewing is a prerequisite for the other operations.

Money operations (Cash/Current Account), team management, settings, marketing, and all delete operations are sensitive.

From both the "👥 Permissions" menu in Telegram and the web panel; both interfaces use the same system.

A person granted web access or a sensitive permission cannot use these permissions until they verify their email; the permissions remain inactive in a "pending approval" state.

The owner enters the person's email → an invitation link is sent to the person → the person sets their password and verifies their email → their web/sensitive permissions become active.

So that everyone who holds power has a recoverable identity (email + password). This way, even if the person loses Telegram, they can still access their account.

Identity is global and stored on My Energy Pool (MEP); permissions, however, are local and defined separately for each business.

Yes; a person can belong to multiple businesses and have a different permission in each business (co-owner in one place, staff in another).

Four tiers: Economy (fastest/cheapest), Balanced (recommended), Premium, and Ultra (most powerful). Model selection is managed by the platform.

Yes; it can be chosen separately for the customer side, the owner-AI agent, and Vezir.pro Lite (the organization AI).

At least "balanced" is required; "premium" is recommended. A more powerful model consumes more energy.

It is a mode in which the business owner can get things done by talking in natural language (owner_agent). It works via tool-calling and performs web searches when needed.

Yes, energy is deducted on every conversation turn. It is enabled with a flag (owner_agent_enabled).

It is protected with TLS encryption, signed access tokens, HMAC-verified webhooks, and rate limiting.

Password storage and authentication are handled at My Energy Pool; passwords are kept as cryptographic hashes and are never stored in plain text.

You have the rights of access, rectification, erasure, and portability. You can submit your content deletion request via the support/privacy email.

When the MEP account is deleted, your content on BusinessBot is also deleted via a webhook.

The business owner is the data controller; BusinessBot is the data processor (it processes the data on behalf of the business).

[email protected] (general), [email protected] (privacy), [email protected] (legal), [email protected] (security).

Check three things: that the bot token was entered correctly, that your balance is not depleted (when the balance runs out the account freezes/frozen), and that the bot is active.

Top up energy from the myenergypool.com/pricing page. When the balance runs out, the account freezes and the bot stops working.

You can reset it via "forgot my password" on My Energy Pool; authentication runs through MEP.

You can log in from the web panel with your email and password. This is exactly why email verification matters: it provides a recoverable identity.

Update your knowledge base and FAQ section; accurate and up-to-date information helps the chatbot give more precise answers.