At Nanocam, we take the utmost care in packaging and shipping our glass products to ensure they arrive in perfect condition. However, in the unlikely event that you receive damaged goods, it is crucial to contact us immediately. The first step is to send a detailed email to our customer service team. Please include your order information, along with clear photos and videos showing the extent of the damage. This initial visual evidence is essential for us to promptly begin the assessment process and understand the nature of the issue.

The required documentation for a damage claim can vary depending on the mode of transport used for your delivery. For instance, if your order was delivered by truck (TIR), it is mandatory to note the damage (e.g., "broken glass") directly on the CMR document before signing it and send a signed copy back to us. For other shipping methods, there may be different specific documents required. Providing the correct and complete documentation according to the delivery type is a critical step that allows us to efficiently process your claim with the shipping carrier and work towards a resolution.

Our commitment is to your complete satisfaction, and we handle every damage report with the highest priority. Once we receive your initial email with the required evidence and the necessary shipping documents, our dedicated support team will thoroughly investigate the issue. We will then guide you through the subsequent steps, whether it involves a replacement, a credit, or another mutually agreeable solution. Our goal is to resolve any delivery issues swiftly and transparently, maintaining the trust you place in Nanocam as your glass supplier.